Refund policy

Last updated 9 October 2026

If a story or page fails to generate, or is stopped by our safety checks, its credits are returned to your balance automatically.
You can ask for a refund of a plan, top-up or unused gift code within 14 days of purchase. If none of its credits have been used you get a full refund; otherwise the credits you used are deducted from it. Refunded credits are removed from your balance.
To ask for a refund, write to support@loritales.com from your account's email address and tell us what you bought and when.
International purchases are refunded through Paddle.com, our merchant of record, to the way you paid. Purchases in Pakistan are refunded through Safepay. Refunds usually arrive within 5–10 working days, depending on your bank.
Cancelling a plan stops future renewals. It stays active until the end of the period you've paid for, and that period isn't refunded after the first 14 days.
Printed books are paid for when we confirm your order. If a book arrives damaged or wrong, tell us within 14 days of delivery and we'll reprint it or refund you.
This policy doesn't affect any rights you have under consumer protection law where you live.